FREE Shipping on Orders of $55.00 or more.
Orders under $55 will be charged a flat rate of $7.50.
Shipping to Alaska and Hawaii
Orders under $100 will be charged a flat rate of $19.95
International Shipping
Due to the many legal issues, products containing CBD are not ship Internationally.
Terms of Service
We want you to be Happy with your experiences at Appalachian Valley Natural Products (AVNP). Contact us if any of the following applies and we will make it right as soon as possible, at no cost to you:
1. You didn't receive your order. It will be replaced. We check with the service provider and if they cannot confirm the order was delivered it will be replaced. Also we will work with you to find your order if the service provider states the order was delivered but you did not receive it. Many times the order is recovered and is found at the apartment office or the Post Office.
2. Your oils were received leaking or broken. This is discussed under returns below. Please review damages below.
3. You received the wrong oils. We will be sure you get the correct product at no cost to you.
If you have questions please contact me directly, John Croskey at: info@OrderCompletion.com
Returns Policy
We understand that having to return a product is always a disappointment. We want you to be a happy customer and we're going to do everything possible to see that you are happy with the resolution.
Please, it is very important you call or email us at 301.746.4631 or info@ordercompletion.net PRIOR to sending any purchase back to our facility.
You may return most new, unopened items within 20 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks, of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 7 business days).
Again, if you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
DAMAGES
Please check your shipment for external damage before signing for it, or if it is an order that requires no signature, bring the problem to the attention of the Postal authorities immediately. In all cases you must bring the damage to the attention of the shipper. If an order is badly damaged you do not have to accept it.
In case of internal damage that is discovered after the shipment is signed for or obtained from the Post Office .. Do Not Discard the Box or the Broken Products - Pictures will Be needed For an Insurance Claim.